I can't get sound back after placing in mute mode Had been working perfectly normal and I typically use remote for commercials, political ads
I've tried obvious: unplugging TV and also cable; tried using TV buttons to bring up sound. All the other functions on remote are working
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Product Troubleshooting for Televison & Video
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Check the remote control for its infrared emission. Check it with fresh batteries. Check it by pressing all the keys. You can detect the presence of infra-red emission from the remote control, using a cell-phone camera. If you wish to get more details about how to check a remote control, please visit this site. One among the posts has details about it. Surf the site with patience. In some cases, the remote control might need to clean.
Search the site by type in this key phrase "how to test a remote control "in the "search box at the top right of the display window of the Homepage" to get the related post quickly.
https://www.youtube.com/watch?v=jsSCNCW3IbQ [open and clean]
https://www.youtube.com/watch?v=Qp-l1uh-5gE [open and clean]